Comment on Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI

• phx@lemmy.ca ⁨11⁩ ⁨months⁩ ago

  No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

  Tier-1 helpdesk though - for example for some ISP’s - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren’t supposed to deviate from such.

  Think “Have you restarted your modem? What lights are showing? etc”

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  • stackcheese@lemmy.world ⁨11⁩ ⁨months⁩ ago

    Hmm why cant HR be replaced?

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