ISPs say their “excellent customer service” is why users don’t switch providers

Comments

• JackbyDev@programming.dev ⁨1⁩ ⁨year⁩ ago

  I don’t switch providers because, for whatever reason, fiber only covers like 99.9% of my city and I don’t have any way to get them to cover the remaining parts.

  Believe me, if I could track down how/why they laid fiber and prove that they should’ve done it to my house then I would. I just don’t know to begin that process. I’ve heard fiber was laid using public grants which is why I even think it might be a possibility.

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  • antiykns@thelemmy.club ⁨1⁩ ⁨year⁩ ago

    You voted genocide. Death to america.

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• charade_you_are@sh.itjust.works ⁨1⁩ ⁨year⁩ ago

  lol, imagine a big isp patting themselves on the back lol

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• shortwavesurfer@lemmy.zip ⁨1⁩ ⁨year⁩ ago

  I think the fixed wireless providers such as T-Mobile, AT&T, and Verizon Home Internet are really a game changer here because they force these crappy cable providers to actually provide good internet or lose their customers.

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• hperrin@lemmy.world ⁨1⁩ ⁨year⁩ ago

  One of their many other options, like, *checks coverage* not having internet.

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• Fiivemacs@lemmy.ca ⁨1⁩ ⁨year⁩ ago

  It’s like deciding on which criminal you want to be raped by first…there is no choice or options.

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• cmnybo@discuss.tchncs.de ⁨1⁩ ⁨year⁩ ago

  If there was more than one hard wired provider in any given area, a lot more users would probably switch.

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  • Zorque@lemmy.world ⁨1⁩ ⁨year⁩ ago

    There’s at least two in my area! They both suck!

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  • lgmjon64@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Yup. I’m in that boat. Only have one provider: the local mom and pop telephone company. Their prices are outrageous, Internet is slow and service is 50/50. Only other option is satellite Internet.

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