Comment on Smart sous vide cooker to start charging $2/month for 10-year-old companion app
HonkTonkWoman@lemm.ee 4 weeks agoI think the bigger issue is that they’re bricking all support for the oldest models, trying to force customers to abandon a fully functional device just because they want more money.
The app subscription fee is obnoxious as all get out, but punishing your oldest customers for your profit margins is what’s a bit infuriating.
At least, imo.
ColeSloth@discuss.tchncs.de 4 weeks ago
Honestly, after a decade of keeping compatibility and stuff, and that the sous vide still works fine without the apk, I don’t really see this as much of a big deal. An apk for a sous vide is nearly useless, anyhow. What are you going to do with it?
HonkTonkWoman@lemm.ee 4 weeks ago
It’s more about the principle. Why is it ok for a manufacturer to remotely disable a feature that was bought & paid for by a decades worth of customers?
Now that they’ve done it once, what’s stopping future attempts to gin up higher profits using the same tactics?
I don’t think anyone here is angry enough to go all Kid Rock on their Sous Vides, but I do think there are plenty who will look at a different brand when it is time for a replacement.
ColeSloth@discuss.tchncs.de 4 weeks ago
Well they’re on v3 now and this ends the version 1, so I doubt they’ve sold the v1 for the past 5 years or so, but again, it’s not an apk that you need to use it. If it were a device like a garage door opener that let’s you open/close or see when the door is opened or closed I’d be batching up a storm. Same if it were like a door deadbolt to lock/unlock your front door. But a water cooker? What do you need the apk for? It couldn’t functionally do anything over bluetooth to be of any help.
HonkTonkWoman@lemm.ee 4 weeks ago
Would you buy a refrigerator from a manufacturer that wanted to make the ice maker a subscription service out of nowhere?
I get that the app isn’t a requirement for the device, but neither is an ice maker required for a refrigerator to function as designed.
They’re both features advertised as part of the original purchase price. Why does one get an expiration date out of the blue?
The people who are likely to be losing Bluetooth functionality are also the most likely to be from the original kickstarter batch.
Even if some-many of them have already upgraded to a newer model, that’s still one hell of a statement to make to your original backers.