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Comment on Cars Are Now Rolling Computers Now. So What Happens When They Stop Getting Updates?

dan@upvote.au ⁨5⁩ ⁨months⁩ ago

I hate these proprietary systems because companies have very bad track records in terms of maintenance, since they’d rather you buy a newer product.

In 2022, the automaker told drivers of the affected cars, some only three years old, that a technical solution was delayed by the pandemic. Now, more than two years later, those drivers still don’t have access to telematics services. […] Vehicles from Hyundai and Nissan, some as late as model year 2019, also lost some features after 2022’s 3G sunset.

In a country with good consumer rights, this would be a valid reason to return it and get a replacement or refund: It’s no longer offering functionality that was advertised and that you paid for as part of the purchase price.

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FrostyPolicy@suppo.fi ⁨5⁩ ⁨months⁩ ago

In a country with good consumer rights, this would be a valid reason to return it and get a replacement or refund: It’s no longer offering functionality that was advertised and that you paid for as part of the purchase price.

In the EU this would probably be a no-brainer.

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- dan@upvote.au ⁨5⁩ ⁨months⁩ ago
  Same in Australia, where I’m from. I’m living in the USA now and it’s a lot harder to get refunds for things like this.
  
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- norimee@lemmy.world ⁨5⁩ ⁨months⁩ ago
  The mandatory warranty for any product in the EU is 2 years. It doesn’t take into account products like cars that you would expect to be usable for 10+ years.
  
  I doubt you could claim anything in the EU either after more than 2 years.
  
  I’m not an expert on this, if there are some regulations I didnt take into account, please correct me.
  
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  - dan@upvote.au ⁨5⁩ ⁨months⁩ ago
    
    The mandatory warranty for any product in the EU is 2 years
    
    I don’t know a lot about EU policies. In Australia, products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge), including advertised features or features a sales rep told you about, regardless of the warranty period. A company removing features only three years after purchase would absolutely qualify for a refund or replacement.
    
    Australia’s policies are stricter than the EU though. Australia is the only country where you can return games on Steam if there’s a major bug, even if you’ve had it for months and have hundreds of hours of game time.
    
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    norimee@lemmy.world ⁨5⁩ ⁨months⁩ ago
    
    products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge),
    
    I never heard about anything like this in the EU. If my fridge or washing machine breaks after 2 years and 1 week I have no legal claim towards the manufacturer.
    
    Actually most big electronic retailers try to sell you additional warranty with the product you buy. So you pay extra to extend warranty to 5 years.
    
    I like the Australian aproach better, though.
    
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- anivia@lemmy.ml ⁨5⁩ ⁨months⁩ ago
  No, it wouldn’t. The same thing happened when 3G was shut off here and there was no recourse for consumers.
  
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