From my reading this is misleading at best and likely wrong. I don’t work with CrowdStrike Falcon but have installed and maintained very similar EDR tools in enterprise environments and the channel updates referenced are the modern version of definition updates for a classic AV engine. Being up to date is the entire point and so typically there are only global options to either grab those updates from the vendor or host them internally on a central server but you wouldn’t want to slow roll or stage those updates since that fundamentally reduces the protection from zero days and novel attacks that the product is specifically there to detect and stop. These are not engine updates in that they don’t change the code that is running, they give the code new information about what an attack will look like to allow it to detect malicious activity as soon as CrowdStrike knows what the IoCs look like.
In this case it appears that one of these updates pointed to a bad memory location which caused the engine to crash the OS, but it wasn’t a code update that did it (like a software patch). That should have been caught in QA checks prior to the channel update being pushed out, but it’s in CrowdStrikes interest to push these updates to all of their customers PCs as quickly as they can to allow detection of novel attacks.
Telorand@reddthat.com 4 months ago
I work in QA, and part of the job is justifying why it’s necessary to keep a team of people that doesn’t actually “produce” anything. Either their QA team is now in the hotseat, or Crowdstrike is now realizing why they need one.
Either way, it sounds like a basic smoke test would have uncovered the issue, and the fact that nobody found this means nobody bothered to do one of the most basic tests: turn it on and see if it "catches fire.’
a1studmuffin@aussie.zone 4 months ago
God, even if they didn’t have QA test it, they should have had continuous integration running to test all new channel updates against all versions of their program, considering the update will affect all of them. What an epic process failure.