Anyone who has any idea about the german bureaucracy hellscape knows this is far from sufficient to deal with any issue whatsoever.
Maybe that’s contractable.
Comment on Valve runs its massive PC gaming ecosystem with only about 350 employees
CosmoNova@lemmy.world 2 months ago
Economists are praising it‘s efficiency but there are massive shortcomings when it comes to costumer support. A couple years ago I was told they have a whopping single person dedicated to matters in the german market for example. Anyone who has any idea about the german bureaucracy hellscape knows this is far from sufficient to deal with any issue whatsoever. And I suspect it‘s not running much smoother elsewhere.
tal@lemmy.today 2 months ago
CosmoNova@lemmy.world 2 months ago
Does that matter when the bottleneck is this tiny? A single employee would have to contract, stay in contact and approve whatever they outsource. And going by some quirks with the german side of the store their usual response seems to be simply blocking german IPs from accessing whatever may cause extra bureaucratic work for them.
newDayRocks@lemmy.world 2 months ago
The single full time employee is the lead or manager. They have some number of contractors to work with but aren’t headcount.
TheDarksteel94@sopuli.xyz 2 months ago
It’s interesting because I’ve never had to wait for too long for a reply. So I assume they have a lot of automatic tools helping them out in some way.
communism@lemmy.ml 2 months ago
It has been years since I’ve contacted Steam customer support so maybe things have changed, or maybe my experience was not representative, but I found them to be pretty helpful and not-shit when I contacted customer support for something in the past.
mojofrododojo@lemmy.world 2 months ago
I don’t think valve owes the cosplay community squat.