Comment on Most consumers hate the idea of AI-generated customer service
laranis@lemmy.zip 2 months agoMy guess is you’re one of the 10% or so who didn’t give up in frustration. My % assumption might be off, but assuming any percentage of people gave up and walked away without costing Amazon a dime the system was working perfectly.
Grandwolf319@sh.itjust.works 2 months ago
Yeah but would they still buy from Amazon if they could avoid it?
Malfeasant@lemmy.world 2 months ago
My wife… She will never stop buying from Amazon no matter how shitty they become. She was refusing to go to Wendy’s for a while because they were considering surge pricing, she swore up and down she would not reward a company for doing that - so I said what about Amazon? How often does prime get you free shipping anymore? And with streaming, now you have to watch ads when you didn’t before… But of course that’s all “different”.