Comment on Most consumers hate the idea of AI-generated customer service

Carbophile@lemmy.zip ⁨2⁩ ⁨months⁩ ago

• TheGrandNagus@lemmy.world ⁨2⁩ ⁨months⁩ ago

  Yup. I was literally born in India, lived there until I was 7, and have an Indian mother who very much still sounds Indian, and even I struggle to understand what outsourced Indian/Pakistani call centre staff say sometimes, especially when there’s background noise.

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  • FlyingSquid@lemmy.world ⁨2⁩ ⁨months⁩ ago

    And there’s almost always either background noise or a bad connection. Sometimes I go sit in my car and listen over my car speakers, which are decent speakers, and it doesn’t even help.

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    • circasurvivor@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

      I had to call into Fedex Worldwide’s help center for an issue with a shipment on my company’s account the other day, and there was so much noise in the background, the guy I was speaking with actually stopped mid sentence to tell a bunch of people behind him to be quiet, then continued on like it was a normal.

      Not that it should be acceptable to happen with a retail consumer level call, but it just seemed so unprofessional for communication related to a business account.

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      • Malfeasant@lemmy.world ⁨2⁩ ⁨months⁩ ago

        Tell that to my employer… We moved to a bigger office a little over a year ago. The old office was cramped, but it was reasonably quiet. Those of us who are on the phones were in a corner pretty well shielded from everything else. The new place is one huge continuous expanse, and we’re right in the middle of it. And it’s what I would call cheap and unfinished, but a commercial realtor would call it “modern industrial” meaning you can see all the wiring and ductwork and such- and bare concrete. Which makes sound carry throughout and echo. Just the other day my boss had to go hush a gaggle of developers that were congregating 20 feet away and laughing uproariously.

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