You’re expecting them to put thought and effort into this
Comment on McDonald’s Gives Up On ‘AI’ After Comedy Of Errors, Including Putting Bacon On Ice Cream
AlternateRoute@lemmy.ca 6 months ago
Mc Donald’s already has customer self serve kiosks and mobile apps with the full menu that limit you as to which items you can add or remove.
How did they screw this up and leave things open ended for the LLM?
IE why was the LLM not referencing a list of valid options with every request and then replying with what the possible options are. This is something LLMs are actually able to do fairly well, then layer on top the EXACT same HARD constraints they already have on the kiosk and mobile app to ensure orders are valid?
lone_faerie@lemmy.blahaj.zone 6 months ago
AlternateRoute@lemmy.ca 6 months ago
The self serve terminals and apps actually work well. I prefer using them over ordering at the counter.
So ya I am surprised they rolled this out so poorly.
CarbonatedPastaSauce@lemmy.world 6 months ago
Because most people, including those implementing this shit, have no idea how LLMs work, or their limitations. I see it every day at my job. I have given up trying to patiently explain why they are having issues.
mosiacmango@lemm.ee 6 months ago
That wouldn’t even need AI. Thats just a fancy switch statement with a pleasant voice.
AlternateRoute@lemmy.ca 6 months ago
An LLM can somewhat smooth over variances in language without having to have all possible variances known just the valid options and the raw input.
mosiacmango@lemm.ee 6 months ago
Good point. A really complicated switch statement then haha.
AlternateRoute@lemmy.ca 6 months ago
Natural language is really messy… Could go through many variants on things. Then you get text to speech issues due to audio quality / accents… And you need an engine that can “best guess / best match” based on what it has or ask for clarification.
Similarly you can as for TWO of a complex thing I would like Two… meals, with, XXXX
teejay@lemmy.world 6 months ago
That’s the joke. Nearly every proposed implementation of AI isn’t actually solving a real business or tech problem. It’s just the next snake oil, like block chain, quantum computing, etc. There are real, valid use cases for all of those things. But most companies have no idea what they really are, how they might help, and even if they could help, what it would take to implement to see real results.