Well, yeah. I mean, help desk deals with users at their moment of peak incompetence. If 1 in 20 users can’t figure out that “Office” is now “Libre office”, help desk is going to be swamped.
The solution is to merge help desk and HR, so that something productive can be done about PEBCAK issues.
TexMexBazooka@lemm.ee 8 months ago
Try and push “we’re all switching to Linux!” To a help desk team and let me know how that goes
Rivalarrival@lemmy.today 8 months ago
Well, yeah. I mean, help desk deals with users at their moment of peak incompetence. If 1 in 20 users can’t figure out that “Office” is now “Libre office”, help desk is going to be swamped.
The solution is to merge help desk and HR, so that something productive can be done about PEBCAK issues.
Moneo@lemmy.world 8 months ago
You’re fired.