I’m betting job cuts and someone was in a hurry
Comment on “Unprecedented” Google Cloud event wipes out customer account and its backups
Gormadt@lemmy.blahaj.zone 4 months ago
As the saying goes: if you only have one backup you have zero backups.
How the fuck does Google of all companies manage to accidentally delete that‽
RedditRefugee69@lemmy.world 4 months ago
T156@lemmy.world 4 months ago
Backups all tied to the same Google account that got mistakenly terminated, and automation did the rest?
It didn’t matter that they might have had backups on different services, since it was all centralised through Google, it was all blown away simultaneously.
ricdeh@lemmy.world 4 months ago
UniSuper was able to recover data from backups with a different provider after the incident.
erwan@lemmy.ml 4 months ago
It’s weird that backups got deleted immediately. I would imagine they get marked for deletion but really deleted something like a month later to prevent this kind of issue.
Hootz@lemmy.ca 4 months ago
That’s when accounts are closed or payments missed, I think in this case they just deleted the sub itself which just bypassed everything for instant deletion.
elucubra@sopuli.xyz 4 months ago
My first job was in a Big Iron shop in the late 80’s, where I was in charge of backups. We kept Three sets of backups, on two different media, one on hand, one in a different location in the main building, in a water and fireproof safe, and one offsite. We had a major failure one day, and had to do a restore.
Both inhouse copies failed to restore. Thankfully the offsite copy worked. We were in panic. That taught me to keep all my important data on three sets. As the old saying goes: Data loss is not an if question, but a when question. Also, remember that “the cloud” simply means someone else’s remote servers over which you have no control.
Diplomjodler3@lemmy.world 4 months ago
And had you ever tested the restore process?
elucubra@sopuli.xyz 4 months ago
In a big iron shop?everything gets tested, dry run, etc, but shit happens, hence backups
Hootz@lemmy.ca 4 months ago
Everything is tied to the subscriptions, they deleted the sub and that automatically deleted all backups.
linearchaos@lemmy.world 4 months ago
That sounds like a pretty trashy backup scheme. I don’t care what your subscription status is I’m keeping those backups until retension’s over.
capital@lemmy.world 4 months ago
Very stupid.
AWS has a holding period after account deletion where nothing is actually deleted, just inaccessible and access can be regained without data loss.
Since first hearing about this I’m wondering how TF Google Cloud doesn’t have a similar SOP.
smokinliver@sopuli.xyz 4 months ago
If this is the thing I heard of a few days ago then google had multiple backups on different sites but they managed to delete all of them
brbposting@sh.itjust.works 4 months ago
I guess they weren’t paying quite enough to have offline backups? I believe financial institutions can keep stuff stored in caves (think records of all the mortgages a bank wants to be repaid for - data loss isn’t an option).
T156@lemmy.world 4 months ago
From the sounds of it, they did, since they were able to recover the data from elsewhere.
They just lost the data they kept and stored with Google.