Comment on How come hotel check-in time is always 3-4?

hddsx@lemmy.ca ⁨1⁩ ⁨month⁩ ago

• magnetosphere@fedia.io ⁨1⁩ ⁨month⁩ ago

  Emphasis on “some”. I used to work at a hotel. When people arrived at 11 AM expecting to check in, I had no problem making them wait in the lobby. I was polite about it, of course, but also firm.

  Our housekeeping staff worked harder than anyone else in the building. I wasn’t about to give them a hard time on behalf of some ignorant, inconsiderate people.

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  • hddsx@lemmy.ca ⁨1⁩ ⁨month⁩ ago

    Oh you mean they just arrive early? Usually when I need an early or late check in I’ll ask the hotel beforehand. They can usually accommodate with early notice. If they can’t, I usually book elsewhere if on business, or plan around it on pleasure

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  • trolololol@lemmy.world ⁨1⁩ ⁨month⁩ ago

    Agree with your principles but I have questions on details

    If there’s several rooms to clean and assuming good planning the last rooms will be ready by 3pm. However the first rooms will be ready by noon or earlier.

    I’m not saying customers deserve it, but the math says it’s possible for the poor guy on a 20h connection that arrived at 6am.

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    • magnetosphere@fedia.io ⁨1⁩ ⁨month⁩ ago

      You’re totally correct. I’m thinking of instances when we were fully booked the night before, AND the guests who wanted to check in early unannounced had reserved a specific type of room we didn’t have many of to begin with.

      If we didn’t know not to allow late check-outs for those rooms, and housekeeping didn’t know to keep an eye out for any departures from those rooms, we could run into problems.

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