Comment on Generative AI could soon decimate the call center industry, says CEO

• vanontom@lemmy.world ⁨2⁩ ⁨months⁩ ago

  We’re experiencing extremely high call volume."

  Every hour of every day, because company won’t hire or pay for anything better.

  Press 3 to have a representative call you back; You won’t lose your place in line.

  Sure. Meanwhile, I get on their website and try their weird “chat” support popup, that somehow takes care of the problem hours before I ever get a call back.

  This is why people hate phone support. And why I don’t trust and won’t buy products from companies who only have phone (or “social media” support). Give me a dedicated support email address, or something text-based (live chat, contact form) on website, thanks!

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  • AA5B@lemmy.world ⁨2⁩ ⁨months⁩ ago

    Weird. I’m only looking for phone support when there is no online support, or it doesn’t help, or can’t understand the problem, or there’s no keywords that put it in the right area, or for whatever reason is too “smart” so doesn’t work on iPhone. I don’t trust companies that don’t have call support, because they are more blatantly not supporting their products

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    • conciselyverbose@sh.itjust.works ⁨2⁩ ⁨months⁩ ago

      Chat>>>>>>>>>>>>>>>phone

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