Truth. I’ve worked in one that provided mirrors to remind you to smile.
Comment on I love the sound of a person's voice when I can hear that they're smiling
pearsaltchocolatebar@discuss.online 2 months ago
Call centers train you to smile while on the phone because of this.
mdd@lemm.ee 2 months ago
Akasazh@feddit.nl 2 months ago
Yes the fake smile just like in American retail. People notice that too.
lichtmetzger@feddit.de 2 months ago
That was the first thing I learned when training for that job. They really drilled that into all of us.
Leg@lemmy.world 2 months ago
I uncontrollably smile when I talk to this day thanks to my call center experience. It’s an unwanted mask.