Community support is a thing, it’s not the lack of support that’s to blame here - have you ever used Microsoft support? Linux support is much more accessible even.

A lot of the blame here, is Microsoft’s clever marketing campaign providing windows to educational institutions - with support - for far below cost, in the early days when pc adoption was on the rise.

Distribution saturation is a barrier to entry and focused support, and it is sometimes more complicated to install and repair. Sometimes it’s easier to repair, because windows is too busy trying to hide its internals from you.

It’s usually easier to support a remote IT-illiterate person using Linux, by comparison to windows, today.