Comment on Public trust in AI is sinking across the board
FluffyPotato@lemm.ee 6 months agoThe current LLM version of AI is useful in some niche industries where finding specific patterns is useful but how it’s currently popularised is the exact opposite of where it’s useful. A very obvious example is how it’s accelerating search engines becoming useless, it’s already hard to find accurate info due the overwhelming amount of AI generated articles with false info.
Also how is it a good thing that most energy will go to AI?
hamid@lemmy.world 6 months ago
FluffyPotato@lemm.ee 6 months ago
LLMs should absolutely not be used for things like customer support, that’s the easiest way to give customers wrong info and aggregate them. For reviewing documents LLMs have been abysmally bad.
For gammer it can be useful but what it actually is best for is for example biochemistry for things like molecular analysis and creating protein structures.
I work in an office job that has tried to incorporate AI but so far it has been a miserable failure except for analysing trends in statistics.
Blackmist@feddit.uk 6 months ago
I agree about customer support, but in the end it’s going to come down to number of cases like this, how much they cost, versus the cost of a room of paid employees answering them.
It’s going to take actual laws forbidding it to make them stop.
FluffyPotato@lemm.ee 6 months ago
Oh, yea, of course companies will take advantage of this to just replace a ton of people with a zero cost alternative. I’m just saying that’s not where it should be used as it’s terrible at those tasks.
NotAtWork@startrek.website 6 months ago
A LLM is terrible for molecular analysis, AI can be used but not LLM.
FluffyPotato@lemm.ee 6 months ago
AI doesn’t exist currently, that’s what LLMs are currently called. Also they have been successfully used for this and show great promise so far, unlike the hallucinating chatbot.