FauxPseudo@lemmy.world 4 months ago
And if successful then companies will hire even less people to take your calls because their KPId will show that people are willing to wait even longer for a resolution.
This is a bandaid that has the potential to make things worse.
afraid_of_zombies@lemmy.world 4 months ago
Moral hazard I think the term you are looking for here. Might be wrong.
FauxPseudo@lemmy.world 4 months ago
Negative Externalities also applies
FauxPseudo@lemmy.world 4 months ago
It definitely has a moral hazard aspect. Thank you.