Comment on Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch

FauxPseudo@lemmy.world ⁨4⁩ ⁨months⁩ ago

And if successful then companies will hire even less people to take your calls because their KPId will show that people are willing to wait even longer for a resolution.

This is a bandaid that has the potential to make things worse.

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