Comment on Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long

hardypart@feddit.de ⁨11⁩ ⁨months⁩ ago

• Grangle1@lemmy.world ⁨11⁩ ⁨months⁩ ago

  Which makes it even more strange considering Ubisoft is based in the EU.

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• yggdar@lemmy.wtf ⁨11⁩ ⁨months⁩ ago

  Something like this might have to be done to comply to GDPR. I’m not sure about the details, but I do know a company cannot keep personal information for longer than they need. At some point, I guess that would probably translate to removing old and unused accounts.

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  • azuth@lemmy.world ⁨11⁩ ⁨months⁩ ago

    Doubtful. There is no basis for Ubisoft to claim the account is no longer needed just because you haven’t played a game in some arbitrary period of time. Especially if they allow explicit account deletion by the user.

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    • yggdar@lemmy.wtf ⁨11⁩ ⁨months⁩ ago

      Sure, but that isn’t how it works under GDPR. You don’t need to prove the information should be deleted, you need to prove you the information must be kept. To give an example, the company I work for deals with long-lived contracts (often 20 years or more), and once they end we are legally allowed to keep the information for about 5 more years. After that we need to remove it.

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      • azuth@lemmy.world ⁨11⁩ ⁨months⁩ ago

        Are you allowed to unilaterally stop providing the service you 've been paid too?

        GDPR is not the only law In EU nor does it automatically supercede any and all other obligations.

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• magnor@lemmy.magnor.ovh ⁨11⁩ ⁨months⁩ ago

  I really don’t see why you say this, sadly. Our laws do not protect us against account closures.

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