Comment on Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click
JohnEdwa@sopuli.xyz 10 months agoYou could make a big, red, flashing button that says “pressing this button will cancel all your channels, are you sure you want to do that?”, and you would still get an insignificant amount of users complaining that pressing the button did exactly what it said it would because users don’t read.
And there are plenty of ways to mitigate that such as having a window in which cancelled subscriptions can be reinstated.
Making software and services awful because theoretically a bad user is going to misuse it is dumb, it’s the very core of enshittification.
conciselyverbose@kbin.social 10 months ago
That's just the cost of doing business.
The system now is that you have to call them, get bombarded with ads and berated by their customer service for an hour, then maybe they'll think about cancelling you. And gyms are even worse.