If a company does that, they are teaching customers that the original piece is too high and that you can always haggle for a lower one. Is this really what they wanted? Sounds like this could hurt your business.
Comment on Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click
nicetriangle@kbin.social 10 months agoYep that’s Comcast. You have to call annually and threaten to cancel to get a semi reasonable price for cable and/or internet.
Hamartiogonic@sopuli.xyz 10 months ago
nicetriangle@kbin.social 10 months ago
I think they know the original price is bad but also that there's a significant chunk of people who either don't care or will forget to call in about a price reduction. They've probably figured out a fairly reliable figure as to what percent of their customers will or won't haggle and run revenue projections off of that.
Maven@lemmy.sdf.org 10 months ago
I’ve been with all three major Canadian ISPs and it’s the same everywhere. Like clockwork, once a year you call them. You could say “I’m looking to cancel” but at this point they all know why you’re calling, don’t waste anyone’s time, just ask “hey could you please transfer me to Retention” and they’ll be glad not to have go through the song and dance. Retention picks up, immediately offers you a deal, you reject it, they offer you a better deal, job done. Literally the only relatively easy thing they let you do at this point.
ruplicant@sh.itjust.works 10 months ago
this is the way
nicetriangle@kbin.social 10 months ago
Yep same shit with Comcast. I'm very pleased to no longer be a customer.