Comment on Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click
Maven@lemmy.sdf.org 8 months agoThe article says, people might accidentally cancel their whole package when they only mean to cancel a single item, or they might cancel a single item and not realize it loses them a bundle discount.
nulluser@programming.dev 8 months ago
Gosh, maybe the people designing the web UI for the cancellation process for their employer should make it clear exactly what the customer is cancelling so they’re not going to make that mistake.
Maven@lemmy.sdf.org 8 months ago
Dunno, sounds hard… what if we just don’t let em cancel?
ThirdWorldOrder@lemm.ee 8 months ago
Charge them a service fee as well for using the agents, even if they are automated