Comment on Cable firms to FTC: We shouldn’t have to let users cancel service with a click — Customers may “misunderstand the consequences of canceling,” say lobbyists

• andrewta@lemmy.world ⁨9⁩ ⁨months⁩ ago

  Sometimes they are on an older package. Which means they have a much lower monthly bill. If they cancel and then sign back up, they now have a much higher monthly bill. So yeah, a single click actually is bad. But that doesn’t mean the bunch shouldn’t exist. That just means there should be a couple of prompts. For example, the first one is canceled. The second one is a a screen that shows what they are paying per month, With a section next to it, that shows what they would pay if they signed back up. Then that screen there are two buttons that says no I did not mean to cancel, and the other button that says yes, go ahead and drop the service. That actually makes sense. but I actually agree with the statement that a single button that says cancel and allows you to drop the service in one button is actually very bad.

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  • _sideffect@lemmy.world ⁨9⁩ ⁨months⁩ ago

    Seems lemmy isn’t far off from spez’s palace after all… Everyone downvotes facts and upvotes their feelings 😂

    You’re exactly right about the cancellation of a grandfather clause leading to a higher new rate, btw.

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• MeekerThanBeaker@lemmy.world ⁨9⁩ ⁨months⁩ ago

  But maw-maw will miss the latest episode of NCIS: Des Moines.

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