II don’t know how to fix your problem but I am curious about it.
I assume you have an old iPhone tied to your iCloud account. What happens if you untie that phone and wait like a day (some iCloud stuff is weird and can take about 24 hours to update server side info)
IamAnonymous@lemmy.world 11 months ago
Are you the OP in that post? There seems to be an Apple account issue. It doesn’t ask for this for a software update. The screen comes up when you add an Apple ID. I recently signed out of my Apple TV and got the same screen. I used the physical remote and entered my credentials. I didn’t need to use my phone, even though that was an option.