Comment on Thomas 🔭✨ (@thomasfuchs@hachyderm.io) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome

LemmyIsFantastic@lemmy.world ⁨11⁩ ⁨months⁩ ago

• Nurse_Robot@lemmy.world ⁨11⁩ ⁨months⁩ ago

  They sent an email that seems standard and claims to be beneficial. I would have ignored it if I wasn’t aware of the current situation

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  • LemmyIsFantastic@lemmy.world ⁨11⁩ ⁨months⁩ ago

    Wew, ignoring emails is a trick now?

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    • Maalus@lemmy.world ⁨11⁩ ⁨months⁩ ago

      You wouldn’t read that email either and you know it.

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• agent_flounder@lemmy.world ⁨11⁩ ⁨months⁩ ago

  What would you call it, unmitigated benevolence?

  Ok now that I have that out of my system, let’s see…

  trick /'trik/ noun

  • a cunning or skillful act or scheme intended to deceive or outwit someone.

  scheme /ˈskēm/ noun

  • a plan or program of action

  especially : a crafty or secret one

  outwit /au̇t-ˈwit/ verb

  • to get the better of by superior cleverness : outsmart

  What we have, in the immediate wake of a massive security breach, mind you, is an attempt to benefit the company by getting the better of the customers, writ large, by altering how disputes are handled. By taking the unusual step of requiring explicit opt-out from the new TOS within a short timeframe, they make it more likely that customers will “accept” the TOS without even realizing it and be in a worse position as a result.

  That qualifies as an act intended to outwit customers.

  Or, to put it another way, if they had contacted customers and asked for an opt in for the new TOS, nobody would consider that an attempt to outwit.

  So, yeah, this is a trick to further fuck over customers who are already victims of the company’s poor security practices.

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  • grue@lemmy.world ⁨11⁩ ⁨months⁩ ago

    that customers will “accept” the TOS without even realizing it

    Somebody – preferably a goddamn judge – really needs to start explaining to all these sociopathic corporate lawyers that…

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    • HerbalGamer@sh.itjust.works ⁨11⁩ ⁨months⁩ ago

      Preferably a judge, but maybe an alien will do.

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• catboss@feddit.de ⁨11⁩ ⁨months⁩ ago

  It is a legit question. Usually you don’t have to pro-actively inform anyone that you disagree with anything, TOS included. That’s just what companies want you to believe since it benefits them greatly.

  No idea though how things in the U.S. are handled and if there are differences in certain states. It would surprise me though if that was actually an enforcable legal principle.

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• Xyz@infosec.pub ⁨11⁩ ⁨months⁩ ago

  I agree it doesn’t seem like a trick. That’s the catchy headline right? But no word on if the changes apply into the past or it’s just lawyers trying to protect themselves for next time. It’s an email with new TOS and the ability to opt out.

  No it’s not good for users and yes it’s a shitty 30 day notice in an email even I didn’t read yet because I’m so irritated with them.

  But reading the patron post didn’t tell me how it was a trick and neither did the mastodon link. However the replies were good and helped fill me in on some details I wasn’t aware of yet on the actual breach. hachyderm.io/@thomasfuchs/111531294441702837

  Not sure why the down votes on a perfectly acceptable question.

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