Comment on Walmart, Costco and other companies rethink self-checkout, some stores removing them
paddirn@lemmy.world 1 year ago
I avoid self-checkout as often as possible. In my mind, that’s taking a job away from a physical person, it’s a cost-savings for the retailer, but customers never see any benefit from it. I choose the person checkout everytime as my little bit of solidarity with my fellow humans.
I see massive benefits from being able to get out of the store quickly when I am done instead of getting stuck behind some old person with a ton of coupons to argue about.
It helps that they sorted out the oversensitive weight checking and still staff a couple of lanes when it is busy so people have a choice.
Self checkout is often not the quick option for me. Accidental double scans, coupons, random tests all requiring assistance who is already occupied make waiting behind an old person a more consistent experience.
I live in the UK now, human cashiers are so slow here that even the worst self checkout is leagues better.
I mean absolutely FUCK people who are old and are so annoyingly poor they need to try to save 60¢ on food: get the fuck out of the way, am I right?
Take a chill pill.
you can be annoyed about something someone is doing without making some personal judgement about that someone
if my train is late because the train driver had a heart attack im aware that its not the drivers fault, but im still not going to be thrilled about my luck
Have you considered switching to pickup when you can? pick what you want from the comfort of your home, drive to the store at the designated time, an employee has picked all your goods and it is brought out to you. Same price for you, more labor for the company to pay for.
If you’re just ordering non perishable items that’s fine. Otherwise you might get nearly-expired items, over-ripe produce, etc. It’s all up to the whim of the employee, and they may be having a bad day…
So far I haven’t noticed that happening. They seem to be pretty good about grabbing decent stuff. That’s at my Walmart and Target at least
Glad to hear it. I know a guy who got a load of nearly expired groceries and vowed to never do it again.
I make sure that I am on very good terms with them. I help them get the groceries into the car and I joke around with them. It helps that I am sincere and they know that.
I really don’t like doing pickup because I care about the quality and ripeness of my produce and also purposefully select the furthest away expiry dates for certain things I go through slowly, it becomes a lot to ask someone else to do if there are 20 comment lines for these little details, but if I don’t it just results in wasted food and money :/
I also avoid it but due to not being good at it. I would hate to be accused of shop lifting due to a mistake. It would be a hassle to straighten out.
Either way the company is getting your money.
But using a real person cost the company more, in theory
So, you just want the poor to continue being poor…
billiam0202@lemmy.world 1 year ago
I’m the opposite. I use self-checkout as often as possible, because it means I have to interact with as few people as possible. I loathe people being forced to ask me how I’m doing, because we both know they don’t care. Or when they ask “Did you find everything?”- does it fucking matter? Either I did, which is why I’m checking out, or I didn’t, in which case it doesn’t fucking matter because thanks to their shitty implementation of JIT their stock has been converted from on-prem inventory to rolling warehouse deliveries every single day. Just let me get what I want and get out.
EngineerGaming@feddit.nl 1 year ago
I have never seen cashiers ask such things. At most they’d ask whether I have the discount card or if I want one of the featured discounted items. Usually I don’t miss anything when wearing headphones.
Vampiric_Luma@lemmy.ca 1 year ago
Same. Perhaps once upon of time, but I haven’t met a cashier with that energy in years.
Which is great because I also don’t like the interaction. My experience lately has been nodding and card flashing - maybe a “Credit” / “Debit”.