Yeah this is the key. Price hikes require notification and time for the user to opt out or cancel. Removing features suffers from minimal legal regulation.
Ways to make profit: charge more or give the customer less 🫠
Comment on Max users grandfathered into $15.99 ad-free plan lose 4K, HDR next month
themoonisacheese@sh.itjust.works 1 year agoLegally i dont think they could get away with charging more without explicit permission from the account holder. As a business move when they want to generally increase prices, this is basically the only correct move.
ultratiem@lemmy.ca 1 year ago
FurtiveFugitive@lemm.ee 1 year ago
My Disney price went up and I didn’t get the email warning. No message or warning in app. After having their support tell me “too bad” I just cancelled it and Hulu.
briongloid@aussie.zone 1 year ago
That’s how it should work, but many services have been increasing pricing with email warnings for the last decade.
My friend has PS+ and it has multiplied in price for 3-month intervals without him ever confirming the new price. He’s had it for a decade without touching it and genuinely wouldn’t know he’s being charged so much more than he agreed to if I didn’t tell him.
This is in Australia which normally has better protections for consumers, but it might actually be the case that it doesn’t in this case. It’s happened to me with every subscription I’ve ever had they send a n email and then start charging an amount I never agreed to.
The only exception was AEW+ via Fite.tv which was in USD, that was the only time I ever lost my sub when the price changed, which given it went up +40% I was glad they handled it respectfully.