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Comment on DoorDash now warns you that your food might get cold if you don’t tip

enki@lemm.ee ⁨1⁩ ⁨year⁩ ago

Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.

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BombOmOm@lemmy.world ⁨1⁩ ⁨year⁩ ago
Charge it back. If you didn’t get service, no reason they should get money.

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mihnt@lemmy.world ⁨1⁩ ⁨year⁩ ago
[deleted]
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- enki@lemm.ee ⁨1⁩ ⁨year⁩ ago
  I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.
  
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rambaroo@lemmy.world ⁨1⁩ ⁨year⁩ ago
Weird, I’ve gotten refunded by them easily in the past.

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