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Comment on DoorDash now warns you that your food might get cold if you don’t tip
enki@lemm.ee 8 months agoYeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.
mihnt@lemmy.world 8 months ago
enki@lemm.ee 7 months ago
I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.
rambaroo@lemmy.world 8 months ago
Weird, I’ve gotten refunded by them easily in the past.
BombOmOm@lemmy.world 8 months ago
Charge it back. If you didn’t get service, no reason they should get money.