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Comment on T-Mobile Walks Back Forced Plan Migration, Won't Make People Switch Plans After All

“With the ‘plenty of feedback’ the company received following the leak, Sievert said that T-Mobile has learned that this ‘particular test sell isn’t something that our customers are going to love.’”

Who the fuck “loves” paying more for the same service? Why isn’t that painfully obvious? How can I get a job making such braindead decisions for ridiculous amounts of money?

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circuitfarmer@lemmy.sdf.org ⁨11⁩ ⁨months⁩ ago
Service corporation strategy in 2023:

Plan a change that’s obviously bad for customers but good for profit

Hope no one notices

When people notice, try to spin it as a positive

If 3 fails, determine if enough people would leave to care

If you’ll lose money, walk it back and act like you’re acting in the interest of your customers by canceling the change that only the company wanted in the first place

4 and 5 are optional if you’re actually a monopoly.
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- ElectroNeutrino@lemmy.world ⁨11⁩ ⁨months⁩ ago
  Wait until the new cycle rolls over and implement a similar plan anyway.
  
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  - Destraight@lemm.ee ⁨11⁩ ⁨months⁩ ago
    Then I will just subscribe to a different news source that does report on T-Mobile
    
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snooggums@kbin.social ⁨11⁩ ⁨months⁩ ago
Step one: be wealthy and have wealthy friends.

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- there1snospoon@ttrpg.network ⁨11⁩ ⁨months⁩ ago
  Step two: fail upwards.
  
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  - Nougat@kbin.social ⁨11⁩ ⁨months⁩ ago
    Step three: Fascism.
    
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GenderNeutralBro@lemmy.sdf.org ⁨11⁩ ⁨months⁩ ago
But didn’t you hear? It’s not a price increase! It’s just a switch to a different plan that gives you the same service and incidentally happens to cost more. Totally different!

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- raptir@lemdro.id ⁨11⁩ ⁨months⁩ ago
  I mean to be fair the plan I would have been migrated to does include more, like Netflix. I just don’t want those extras and it wouldn’t be worth it regardless.
  
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pdxfed@lemmy.world ⁨11⁩ ⁨months⁩ ago
Go into PR. You just need to be fine having feces pouring out of your mouth 24/7 as you lie, then try to cover it up to minimize the damage, but because every company is doing it it’s “normal” and a “critical business function”.

Appalling.

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