“Brushing” scams seem way too common and easily executed through Amazon for them to not be aware of them enough to not turn a blind eye. My mom was sent random LED lights for months through their return program despite never ordering them or hardly using it at all before she figured out what was happening. It feels like at least 5% of all my purchases come with a policy breaking email from the seller contacting me asking me for a five-star review in exchange for a free gift. Or even just contacting me 6 months later from a totally unrelated purchase and offering me a gift for no reason in exchange for a five-star review. Oh, they’ll sure reimburse the money it costs to buy it! Because they really just want that five-star review! And Amazon seems to be happy allowing five-star reviews for products that are given away for free and even has a tag to let other users know, but just this method is frowned upon I doubt it.
Comment on Firefox will have a built-in ‘fake reviews detector’ — Amazon is in trouble
tal@lemmy.today 11 months ago
Amazon is in trouble
I don’t see why. Fake reviews don’t benefit Amazon. The review information is a value-add for them, and fake reviews detract from that.
Hell, if it actually is able to reliably detect fake reviews on Amazon – which I doubt, but let’s roll with it – Amazon might buy the company that does the fake review detection to get it so that they can filter it.
FunnyUsername@lemmy.world 11 months ago
isles@lemmy.world 11 months ago
I don’t agree with the assertion that fake reviews don’t benefit them, but I may be missing something. Reviews help drive consumer behavior and more reviews lead to more sales from those who are unable or unwilling to be more discerning.
For others, it the idea or presence of fake reviews might drive them to a “trusted” Amazon Basics alternative, also leading to sales with a higher margin for Amazon.
Additionally, recycling listing ASINs is a common tactic that Amazon could stop and is a source of “fake” (or at least, irrelevant in content and misleading in score) reviews. There’s minimal enforcement of rules for review integrity, such as verified purchases or quid pro quo “warranties” and “free gifts” for 5 star reviews.
All the evidence I see points to Amazon preferring the status quo.
Dagrothus@reddthat.com 11 months ago
I tried posting a negative review that mentioned a quid pro quo (offered a gift card in exchange for a 5 star review) and Amazon removed it for not being relevant to the product. So baseless 5 star reviews are allowed but not 1 star reviews.
random65837@lemmy.world 11 months ago
I’ve had that happen as well, but technically they’re right, bitching about the seller isn’t relevant to the end product. That’s why there needs to be a seller rating section for them, with independent reviews / scores based on them as sellers which shows next to their seller names, same idea as eBay feedback.