Comment on Firefox will have a built-in ‘fake reviews detector’ — Amazon is in trouble

gastationsushi@lemmy.world ⁨1⁩ ⁨year⁩ ago

• DigitalPaperTrail@kbin.social ⁨1⁩ ⁨year⁩ ago

  I've gotten into the habit of never buying anything from Amazon before first running it through a review analyzer. I used to use reviewmeta, but that stopped being maintained, so I switched over to fakespot.

  it increases the hassle and amount of time to make a decision, but I've run into too many situations like yours. And it's enlightening how many products get fail or bad ratings after being analyzed. I've just started ignoring a lot of things with more than 10k-ish reviews

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  • Engywuck@lemm.ee ⁨1⁩ ⁨year⁩ ago

    I’ve gotten into the habit of never buying anything from Amazon

    FTFY. I don’t even have an account there.

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    • sheogorath@lemmy.world ⁨1⁩ ⁨year⁩ ago

      I only use it for 2 dollar Amazon prime video + gaming sub that I got when Apple App Store glitched.

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  • MetaChat@lemmy.world ⁨1⁩ ⁨year⁩ ago

    How do these analyzers determine if a review is fake?

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    • aesthelete@lemmy.world ⁨1⁩ ⁨year⁩ ago

      It’s some ML/AI thing that analyzes the review content.

      I honestly have no idea how accurate it is either.

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      • DigitalPaperTrail@kbin.social ⁨1⁩ ⁨year⁩ ago

        to add to this, it does that to check for patterns it already knows in the reviews itself, but also goes into each account that submitted a review and checks their account history as well for recognized patterns

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• detalferous@lemm.ee ⁨1⁩ ⁨year⁩ ago

  That’s appalling customer service.

  Amazon stopped me, giving a generic message about fake reviews on this product

  Can you elaborate? I’ve never experienced this and would like to understand how they do it.

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  • drekly@lemmy.world ⁨1⁩ ⁨year⁩ ago

    I’ve had this multiple times.

    Tried to leave a big detailed helpful negative review and it gets flagged for being suspicious, with no copy of the review attached so I have to write it all again. And then it gets removed again.

    I just looked in my emails. The exact phrasing was “We have reviewed our decisions and concluded that the product you received is authentic. As a result, we removed your review specific to this product. This ensures other customers see reviews that reflect the current shopping experience.”

    It happened with a body trimmer, where I never questioned the inauthenticity, and then a zojirushi travel mug that I genuinely believe was a fake, and attached a lot of evidence.

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    • chiliedogg@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Give it 2 stars instead of 1.

      And never read the 5-star reviews.

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    • detalferous@lemm.ee ⁨1⁩ ⁨year⁩ ago

      Amazing. Thanks for the description.

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  • kumatomic@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago

    They’ve blocked my review on a shower chair that was absolutely not rated for what they said. I nearly fell on my butt and my skinnier partner said it was too wobbly. They’ve blocked the negative review 5 times saying I questioned the authenticity of the product and they have confirmed it. I knew it was Medline brand. I’ve had to file a FTC complaint which I expect to be worthless.

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• silentknyght@lemmy.world ⁨1⁩ ⁨year⁩ ago

  Do you mean Vine? I can tell you a few things about that.

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  • gastationsushi@lemmy.world ⁨1⁩ ⁨year⁩ ago

    Yep vines, never paid attention to them until this happened.

    Are they all fake or something?

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    • sramder@lemmy.world ⁨1⁩ ⁨year⁩ ago

      Customers who were sent free products “to honesty review”

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