Comment on They Need To Stop Doing This
Zeth0s@lemmy.world 11 months agoBest practice is to clearly state that PM here is not competent for its job, either he finds a solution himself (e.g. he manages expectations of clients without admitting he fucked up) or he has to be replaced.
This kind of situation is very dangerous. PM shouldn’t take similar decisions, nor promising anything
stevecrox@kbin.social 11 months ago
This advice isn't grounded in reality.
Management normally defines ways to track and judge itself, these are typically called Key Performance Indicators.
KPI's are normally things like contract value growth, new contracts signed, profit margin, etc..
So if the project manager is meeting or exceeding their KPI's and you walk up to their boss telling them the PM is failing as basic job functions, the boss won't care.
The boss will only care if there is a KPI you can demonstrate the PM failing to meet.
Every person/group will have various incentives and motivations. To affect change you have to understand what they are.
Zeth0s@lemmy.world 11 months ago
Not even a pure mckinsey type of company value kpis over stakeholders’ feedback. If a company is purely kpi driven, it is a bad company, as kpi cannot catch everything, but have limited and specific scope. Your managers should go back to their MBAs, stakeholder management. If a manager get a feedback that a team member is jeopardizing a project and the relationship with clients due to taking responsibilities and tasks for which they have no competency, it is extremely bad. They should act. If this doesn’t happen, the managerial side of your company is pretty broken
SittingWave@programming.dev 11 months ago
Yes the problem is that they are management. You can say they are shitty managers all you want, but the only result you’ll get is that they will fire you.