Tell Comcast youre going to prison and wont be able to pay for their service
Comment on HP realizes that mandatory 15-minute support call wait times isn’t good support
Etterra@discuss.online 1 day ago
It’s like a CEO heard a joke or saw a comic where this happened and thought it was the best idea possible. “If we add in waiting time for no reason then some of the people will hang up and go away.” It’s the same logic as making anyone who wants to close an account (such as Netflix) jump through 3 people and a million hoops.
Seriously, I moved to a town where Comcast has no Internet service, I looked it up on their online service tool. They STILL ran me through retention even after they looked it up and confirmed it internally, and I had to go through 10 extra minutes of some lady reading from a script before they’d kill my account, and then had the gall to ask if I wanted to complete a customer service survey.
UltraGiGaGigantic@lemmy.ml 1 day ago
Etterra@discuss.online 1 day ago
I’ll remember that for next time.
Qwaffle_waffle@sh.itjust.works 1 day ago
Especially if you are planning to.
spacesatan@leminal.space 1 day ago
I completely stonewalled the comcast retention stuff and I think I cut it down to 5. I almost felt bad because she was clearly new and had a trainer with her. I just kept saying ‘just cancel the service’ every attempt to ask me something was met with ‘have you cancelled the service yet’
Lady I have anxiety about phone calls, I am not happy I have to make one. If I have to play this conversation through in my head 100 times then we’re following one of the scripts I have ready, not comcast’s.
Etterra@discuss.online 1 day ago
I’ll remember that trick.