Their Download stats look very sus though. Maybe they process their logs three days late, but that drop does not look pretty.
Comment on OpenSubtitles Hostility
filister@lemmy.world 1 year ago
You stated that you are a Dev yourself, but then I was expecting that you should have tried to check their API and make the calls with curl, Postman, Insomnia or whatever, but apparently you never tried.
Perhaps the problem was in the third party plugin you were using from the beginning and they cannot really be responsible for that.
I am pretty sure they have monitoring on their API backend and can spot a problem, as I seriously doubt that if the problem was with their API you would be the only one experiencing those problems.
Turun@feddit.de 1 year ago
CeeBee@lemmy.world 1 year ago
That drop was from when they had modified their API which required applications using the API to update. That’s actually where my story begins.
CeeBee@lemmy.world 1 year ago
You’re absolutely right. I didn’t. Because I wasn’t invested in troubleshooting it. I have a full-time job, a family, etc.
The issue here is not about what wasn’t working. The issue here is being told off when simply asking for a refund.
The support person has even acknowledged that my profile was showing no downloads.
They are, as evidenced by the screenshot the support person shared showing the number of API calls. And they actually did have a problem with the API, which required an update to the plugin, which is all laid out at the start of my post.
schmidtster@lemmy.world 1 year ago
This is partly on you, they asked for logs and you deleted the vast majority of it saying it wasn’t relevant. What if it was? Then when they asked for logs you just shot right to refund.
They’re an ass, but so are you.
CeeBee@lemmy.world 1 year ago
No, I provided logs, twice. Then they ghosted me for almost a month. I’m not complaining, all I did was reply again asking if they could do the refund.
You seem to be missing a hugely important point here. I didn’t want tech support, just a refund. The core tech issue did not matter. They were pushing for logs, and I went along with it. Regardless if the logs I provided were complete or not, I got told off for asking (not demanding) a refund NOT tech support.
schmidtster@lemmy.world 1 year ago
You’re not just entitled to a refund just because you want one, there’s a process to go through it and ignored it….
They wanted to know if the fault lied on their end or your end, one of them they would be liable to refund you, the other is actually on you.
So no, you require tech support BEFORE demanding a refund in almost all cases.
You’re just an entitled prick apparently.
obinice@lemmy.world 1 year ago
If you’ve got nothing nice to say, don’t say anything at all.
Calling a stranger an ass because they’re not living their life exactly how you would, in such a minor unimportant way, is not nice.