Comment on YSK Tempur Mattresses fail quickly and the warranty is fake
melfie@lemy.lol 1 week ago
At this point, I assume about any warranty is bullshit. I definitely won’t pay extra for a warranty, because these companies aren’t in business to pay out money.
A “great” warranty has always been the clearest sign of a shit product, but even so, defects do happen, and plenty of warranties are real and valid.
Our perception of warranties is distorted because we sell purchase protection and breakdown insurance for damn near everything now, and we call it an “extended warranty” rather than the insurance product it is.
This one is tough. A longer warranty is a way to reassure customers that it’s made better, with the promise that it will be repaired/replaced if it breaks. And if they honor their warranties as promised, it’s probably valid. Warranty claims are expensive, regardless of industry, so they go to great lengths to minimize claims. Whatever the warranty is, you can reasonably be sure that it will last that long, but probably not a second longer. Again, assuming a trustworthy company that will honor the warranty.
Otherwise, anyone can shit in a box and mark it guaranteed. If it’s from Amazon/AliExpress, the company probably won’t even exist in 6 months (but a strangely similar new company will).
The flip side is that an unusually short/weak warranty, below that of its competitors, is almost certainly a shit product. They aren’t even going to pretend it’s up to industry standards.
Right? I just spent 4 hours troubleshooting and fixing my “10 Year Warranty” Maytag washer. This is the third time it has broken in the 2 years I’ve owned it. Fuckin junk.
Swedneck@discuss.tchncs.de 14 hours ago
i only really trust warranties from stores, because they actually have repair departments you can go to, and if both parties decide it’s best to just get you a replacement then they have stock in the store and you can just pick the new one up right away.