My tactic is to have an ever-increasing CC list of the person’s boss, boss’s boss, the boss’s boss’s boss, etc…
I think I once got to the director level before the issue was solved.
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MeatPilot@sh.itjust.works 2 months ago
Per my last email…
EtherWhack@lemmy.world 2 months ago
exu@feditown.com 2 months ago
I have copy pasted a previous email and it felt great
bytesonbike@discuss.online 2 months ago
One fed up customer service staff member took a screenshot of the boss’s email and drew an arrow + circle, and that was the whole reply to our email chain.
It made my day.