Yeah, they advertise heavily and their salespeople will promise the world. Managers don’t have to use it so they never feel the pain.
It’s a powerful platform, sure, but like similar business platforms, just because you can configure, customize, and extend it doesn’t mean that you should. The more you do that the worse it gets. Same deal with SAP, Sharepoint, etc.
Mossheart@lemmy.ca 1 week ago
CRMs go in, but they do not easily come out. ESPECIALLY Salesforce.