Comment on ‘Godfather of Silicon Valley’ Quits Board Over Benioff’s (Salesforce CEO) Backing of Trump

drmoose@lemmy.world ⁨5⁩ ⁨days⁩ ago

• architect@thelemmy.club ⁨7⁩ ⁨hours⁩ ago

  Agreed. Garbage product.

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• P1nkman@lemmy.world ⁨5⁩ ⁨days⁩ ago

  I worried in a company that has 30k+ employees throughout the world. Management integrated Salesforce two years ago, and it’s been a shit show. Everyone hates Salesforce, but I guess Salesforce must have the best sellers in the world?

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  • Mossheart@lemmy.ca ⁨5⁩ ⁨days⁩ ago

    CRMs go in, but they do not easily come out. ESPECIALLY Salesforce.

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  • frongt@lemmy.zip ⁨5⁩ ⁨days⁩ ago

    Yeah, they advertise heavily and their salespeople will promise the world. Managers don’t have to use it so they never feel the pain.

    It’s a powerful platform, sure, but like similar business platforms, just because you can configure, customize, and extend it doesn’t mean that you should. The more you do that the worse it gets. Same deal with SAP, Sharepoint, etc.

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• phutatorius@lemmy.zip ⁨5⁩ ⁨days⁩ ago

  It’s such a shit product, it’s really incredible that they’re still in business.

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• SpaceNoodle@lemmy.world ⁨5⁩ ⁨days⁩ ago

  And get rid of that big dildo fucking the skyline.

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  • Tollana1234567@lemmy.today ⁨5⁩ ⁨days⁩ ago

    its a giant dildo without the mushroom tip.

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• tal@lemmy.today ⁨5⁩ ⁨days⁩ ago

  Is there a comparable CRM alternative?

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  • SpaceNoodle@lemmy.world ⁨5⁩ ⁨days⁩ ago

    Gouging my eyes out with hot needles

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    • tal@lemmy.today ⁨5⁩ ⁨days⁩ ago

      I mean, I’m serious. Like, it’s a big CRM platform that people use and I understand has an ecosystem of software that integrates with it, is well-established.

      It’s like, someone may not like Photoshop. Frankly, I avoided it in favor of Gimp since the early 2000s, and I really don’t like the fact that it’s SaaS now.

      But you can’t just say “Photoshop sucks, artists use charcoal sticks now”. You have to have that alternative, like Gimp. And even then, people are going to have some loss in experience and loss in integrated software (like plugins and stuff) in a switch.

      I don’t do CRM. But my understanding is that it does matter and that that ecosystem matters, and “just throw one’s hands up in the air and tell people don’t use a CRM platform” is probably not going to fly.

      kagis

      I thought that SugarCRM was open-source, but it looks like I’m a decade out-of-date — it started as an open-source project, but apparently the company founded around it took it proprietary. And I bet that it doesn’t compare in size in terms of people with experience with it or software that integrates with it.

      kagis

      www.salesforceben.com/salesforce-ecosystem/

      The Salesforce ecosystem is an absolute behemoth. Salesforce employs around 70,000 people and is the biggest employer in Silicon Valley. They also have a market cap of a quarter of a trillion – pretty impressive, right?

      However, when you look at the Salesforce ecosystem, there are 15M people involved in Salesforce’s community who work as end users, in consultancies, and for app companies. The Salesforce economy is also predicted to generate revenues of six times that of Salesforce by 2026.

      Like, you’re not gonna move that overnight.

      It could be that Salesforce sucks on a technical level as a platform. I don’t know, haven’t used it. But what I’m saying is that I suspect that for a lot of users, they aren’t in a great position to plop in an existing replacement overnight.

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      • SpaceNoodle@lemmy.world ⁨5⁩ ⁨days⁩ ago

        Gouging my eyes out with a vast ecosystem of needles

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      • badgermurphy@lemmy.world ⁨4⁩ ⁨days⁩ ago

        I can’t speak for a company of 30,000, but I know tons of companies with a couple thousand employees or less that could, without a doubt, write their own tools in house to do the bits and pieces of SalesForce they actually are using for far less than they are spending on SalesForce. As they grow, their SalesForce costs grow linearly or worse, while an in-house tool’s grow at a decreasing rate.

        Any company that size or larger already has some kind of technology division that can be grown to accommodate the development.

        For those really big companies, I imagine their SalesForce bill is so high they might have potential alternative options I can’t even imagine at those prices.

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• vacuumflower@lemmy.sdf.org ⁨5⁩ ⁨days⁩ ago

  I’ve only seen it in vendor integration manuals, do you over the pond really use that?

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