Comment on Stop Talking to Technology Executives Like They Have Anything to Say
Dasus@lemmy.world 2 weeks agoAnd you also have to manage politely telling them how stupid they’ve been.
Once got a ticket for “a broken DVD-drive”. Went on over. 'Twas a CD-drive.
“Well what was the issue, why didn’t my DVD-drive work?”
“Well if you look real close, this is actually a CD drive and thus incapable of reading DVDs”
She took it well enough with humour. Some don’t…
MystikIncarnate@lemmy.ca 2 weeks ago
I had to explain to someone today that, though you can print through someone’s PC to their USB printer, you cannot run the scanner software and connect the same way. So scanning no worky from another computer.
We have print servers, but we don’t have scan servers. Why is that?
Anyway, I don’t think they believed me.
The fun part is that the printer has Ethernet, and if they plugged that in, both systems would be able to print and scan… What a crazy idea!
But the bossman didn’t think it was going to be possible to plug in the printer to the network without wifi… Idk, I’m not there, I don’t know what color the walls in your office are, nevermind being able to coach you on how to plug in a device I’ve never seen to a network I equally haven’t seen.
Maybe people should ask their IT people if it’s a good idea to buy a printer when they have these kinds of operational requirements…
Dasus@lemmy.world 2 weeks ago
Haha nice.
Sometimes there’s just simple questions which are just like… leave you stumped as how to explain to them properly.
I think the scanner/printer divide is more because often there’s a centralised printer in an office or something, but rarely is there a shared scanner. You’d have to walk over to it, place a document in, then walk back to your desk, run the scan, then walk to get the document again.
MystikIncarnate@lemmy.ca 2 weeks ago
Yeah. Closest we come to something like that is either scan to email (directly from the printer) or scan to (network) folder. I’ve used both in the past, but both require a network connection.
If they had a network connection to the printer then the user would have direct access to it, and they wouldn’t need a computer to act as a print server.
Hilariously, in that case, the printer has Ethernet, so it’s entirely possible to do what they want. They just need to find a way to plug the printer into Ethernet. I explained this to them, they basically said that there was no way they could do that. Sure. Ok.
Dasus@lemmy.world 2 weeks ago
Hahah, they’re actually equipped with RJ45 ports.
I don’t think they understand that printer can connect itself directly to a network by the sounds of what you’ve been writing. And I don’t believe they’re incapable of understanding it. But it sure fucking felt that way a lot of the time with IT-support, and it wasn’t about me being an autist, as none of those issues affected me in customer service jobs.
You should just set that up for them, then show how it works and then they’ll go “aaaaaaaaa that’s what you meant with all the annoying rambling phone call and emails I got from you after our last ticket”
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