Look at the timestamps, the conversation is from top to bottom. So technically I guess he tried to answer, but he probably missed the answer and instead had a tone that happened to match exactly how a scammy email would sound.

If legitimate, it’s probably better that they didn’t get to successfully automating spamming the support system. Nothing screams legitimate requests like bot spamming… Don’t know the tone of his follow ups, but best to take a breath and reset their tone and try again, asking what other details aside from nickname can be used, given their steam access.