There is no way they connected fiber to router with a freaking phone cord.
Either you misunderstood or they lied but what you need is a standard ethernet cable with the same connection on both ends.
Also if someone is professionally installing hardware they shouldn’t be reusing your existing cables anyway.
You have an XY problem. If what you need is to connect your phillips hue hub then just say that instead.
NeatNit@discuss.tchncs.de 23 hours ago
Is this the hub in question?
Image
I think you need a perfectly normal Ethernet cable. It would help if you show a photo of both the router and the hub.
Tagger@lemmy.world 23 hours ago
Image
testfactor@lemmy.world 23 hours ago
Yeah, those are both definitely normal Ethernet jacks. Neither takes a phone cable. You should just need a normal Ethernet line.
thermal_shock@lemmy.world 22 hours ago
RJ45 to be specific. RJ11 is phone
Tagger@lemmy.world 23 hours ago
OMG, thank you so much, I was being super dense!
NeatNit@discuss.tchncs.de 23 hours ago
The router ports are too short, wtf is that?
redlemace@lemmy.world 23 hours ago
Forget about your first image/question then … that my friend needs just a regular lan cable. RJ45 at both ends. No telephony involved here
Tagger@lemmy.world 23 hours ago
So, two of the yellow ones?
Tagger@lemmy.world 23 hours ago
Thanks, sorry for being a dumbass!
NeatNit@discuss.tchncs.de 23 hours ago
What router is that?
Tagger@lemmy.world 23 hours ago
BT Smart hub 2
Tagger@lemmy.world 23 hours ago
that’s the one
NeatNit@discuss.tchncs.de 23 hours ago
Then you just need a normal Ethernet cable. I don’t know why you thought the other end needs to be different.
Tagger@lemmy.world 23 hours ago
Because I was being thick. Apparently there are stupid questions!