Comment on Im an unworthy Fraud when it comes to Tech
shininghero@pawb.social 4 weeks ago
Listen mate, the fact that you’re even reading instructions at all instead of chucking the technical stuff aside, or trying to force some unlucky family member to be tech support, puts you miles above most of the people I’ve dealt with.
I had one guy demand I physically come down to his desk for an issue that was “blocking an important report”. It was literally just Windows asking if he wanted to overwrite an old file.
Bags@piefed.social 3 weeks ago
I'm not in IT, but I was trying to get a coworker to send me a file they were supposed to have generated. I sent them a PDF and I wanted them to update it with current procedures (they were the area supervisor) and type it out in a word doc so it could be edited and rev controlled.
They never got back to me, 2 weeks passed. It was a 2 page document, so I emailed them to ask if they had finished. They responded that oh yeah they had finished a while ago, and I could find the completed document attached.
They sent me back the original PDF I sent them. After a confused follow up email, they again sent me back the original PDF.
I went over to their desk, which I had never been to before, usually I interface with them out on the assembly line. I was like "Hey what's up, could you send me the .Doc file you created?"
Their response? "I forget what I named it so I can't find it."
I am even more confused. After some general troubleshooting I ask them to open their documents folder, which they did not know how to do. It didn't matter because it was empty. They then close out of Outlook, which had been fullscreened the whole interaction.
Their desktop was the most densely packed jumble of hundreds of files I have ever seen. Not snapped to grid.
Turns out every document they ever interact with gets saved to their desktop permanently, and to find things they use Windows search. This explains why I kept getting back the original PDF, they searched for the name of what the file was supposed to be, and they just grabbed the first result without looking and slapped it in the email.
I ended up finding the document by showing them how to open a finder window, navigate to their desktop, and sorting by "last modified", then asking them what day they remember finishing the document. It was named New Document.doc.
jjjalljs@ttrpg.network 3 weeks ago
I’ve read that a lot of users, including youth, don’t really understand file systems because modern computers don’t make you.
Personally I think just letting people live in ignorance is a mistake. Some people can’t be helped but I think many could, if presented with learning opportunities, if the default wasn’t bad.