I work electronics in walmart and you would be shocked at the questions I get on things like laptops from collage age kids. A very frequent one is ‘if it isn’t touchscreen then how do you work it’. One of my favorite ever was a girl who went down the line asking can you type on them because i need to be able to type. Every time I told her you can type on all laptops but she just kept asking.

I know a huge part of it is some kind of ‘location bias’ because the kids who know something about computers are shopping online or at microcenter or something.