Comment on Gamers Bombard Visa & MasterCard With Emails and Calls Over Steam and itch.io Censorship
moody@lemmings.world 3 weeks agoClogging the pipes. Taking up resources. Costing them money and time.
Meh, not really though. The employees are paid whether or not you call. They’re not going to hire more people just to deal with complaints, they’ll just make the wait times longer.
The number of complaints they receive is going to have a bigger impact than a few people wasting time on the phone.
spankmonkey@lemmy.world 3 weeks ago
“This thing we did because some whiny group was wasting out time is costing us more time from the complaints.” is a business reason to reverse a decision.