The Air Canada AI chatbot gave wrong policies to someone around bereavement flights, went to court, and lost having to refund the ticket price difference.
They tried to claim they weren’t responsible for the Ai.
cbc.ca/…/air-canada-chatbot-lawsuit-1.7116416
So at least in Canada we have some precedent that if their AI pricing fucks up, it’s their own fault.
They tried to claim they weren’t responsible for the Ai.
Why wouldn’t they be? They made the decision to use (and continue using) AI.
If someone gets drunk, they can’t turn around and say “it was the alcohol’s fault, not mine.”
My first question is rhetorical. I know the answer is: corporations, lobbying, and money.
HugeNerd@lemmy.ca 3 days ago
Air Canada’s been shitty for a long time.