I don’t think that’s true. Their techs may claim that, but you van buy compatible modems online and find a helpful phone support person to get the details you need. Read up a bit on it first because they’re not going to walk you through it.
You need to use their modem quite often, but you don’t need to use their router. They’re usually “all in one” modem/router things these days, but they’re legally required to provide you with a modem in bridge mode if you ask — at that point, an Ethernet cable attached to their modem is effectively attached to the Internet, and you can put your own hardware inside (firewall, Wifi router, etc.).
sugar_in_your_tea@sh.itjust.works 2 weeks ago
Ulrich@feddit.org 3 weeks ago
I have always had my own router. What is bridge mode? Can I do that?
adespoton@lemmy.ca 3 weeks ago
Bridge mode disables the router in the modem; if you have an admin account on the modem you should be able to enable it yourself; otherwise you need to get your ISP to enable it. It will turn off all the firewall and WiFi features on the modem.
Ulrich@feddit.org 3 weeks ago
I’ll check that out, thanks
WhereGrapesMayRule@lemmy.world 3 weeks ago
I use my own modem and my own router with XFinity.