You can use your own. But at every single point they’re going to tell you that your brand new top of the line modem, is out of date and is probably the problem of any issue that you’re having. They try so hard to gaslight customers in believing that you need to use their white labeled equipment. They want you to use their stuff and pay the fees so they can resell the Wi-Fi, and they have full control over your device.
Can you use your own modem? I thought you had to use theirs?
CaptPretentious@lemmy.world 21 hours ago
goatinspace@feddit.org 1 day ago
Use your own modem and open source lon range router
AngryRobot@lemmy.world 22 hours ago
open source long range router
Do you have a recommendation?
goatinspace@feddit.org 22 hours ago
Asus Rog GT-AX6000 with Merlin OS looks interesting. Can check list of devices for OpenWRT also.
magic_smoke@lemmy.blahaj.zone 1 day ago
No you can use your own modem with xfinity.
sugar_in_your_tea@sh.itjust.works 21 hours ago
I have successfully avoided cable up to this point, but I did use my own modem back when I used DSL. It wasn’t advertised anywhere, but I just took the details from their modem and called support for the last bit I needed and used my own. It worked just as poorly as theirs did…
adespoton@lemmy.ca 1 day ago
You need to use their modem quite often, but you don’t need to use their router. They’re usually “all in one” modem/router things these days, but they’re legally required to provide you with a modem in bridge mode if you ask — at that point, an Ethernet cable attached to their modem is effectively attached to the Internet, and you can put your own hardware inside (firewall, Wifi router, etc.).
WhereGrapesMayRule@lemmy.world 1 day ago
I use my own modem and my own router with XFinity.
sugar_in_your_tea@sh.itjust.works 21 hours ago
I don’t think that’s true. Their techs may claim that, but you van buy compatible modems online and find a helpful phone support person to get the details you need. Read up a bit on it first because they’re not going to walk you through it.
Ulrich@feddit.org 1 day ago
I have always had my own router. What is bridge mode? Can I do that?
adespoton@lemmy.ca 1 day ago
Bridge mode disables the router in the modem; if you have an admin account on the modem you should be able to enable it yourself; otherwise you need to get your ISP to enable it. It will turn off all the firewall and WiFi features on the modem.
Ulrich@feddit.org 1 day ago
I’ll check that out, thanks
Fiery@lemmy.dbzer0.com 1 day ago
In Europe that used to be the case, but that changed not that long ago. Now providers are legally obligated to allow you to get your own modem