Comment on $440 Charge For A Wheel Scuff Raises Questions About Hertz's AI Rental Car Damage Scanner
spaghettiwestern@sh.itjust.works 4 weeks ago
Returned a multi-week Hertz rental a couple of days ago and had to fight with the staff to get to get a written acknowledgement of no damage.
Customers are supposed to just trust Hertz employees will self-report damaging the car after it has been turned in? Absolutely laughable considering how many times rental companies try to screw over their customers.
This is great info and I won’t be renting from Hertz again.
mojofrododojo@lemmy.world 4 weeks ago
Why would anyone rent from a company that was convicted of persecuting their own customers because of the incompetence of the company?
npr.org/…/hertz-false-accusation-stealing-cars-se…
Hertz fucked up repeatedly and people lost their jobs, were imprisoned and had their credit scores wrecked because Hertz couldn’t find it’s own cars on it’s own lots.
Why anyone would give them a fucking nickel is beyond me
a_wild_mimic_appears@lemmy.dbzer0.com 4 weeks ago
holy shit! i worked in travel insurance organizing rental cars in case of breakdowns, with hertz as one of our primary partners in some areas, and at least in central europe i didn’t see cases like this. That’s quite shocking to learn for me!
mojofrododojo@lemmy.world 4 weeks ago
Hertz had a bunch of bad shit in the news but this one… wow. and the impacts downline on people’s lives, all upended for the simple act of renting a car, yikes.