Comment on Half of companies planning to replace customer service with AI are reversing course

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Roopappy@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

Fun fact: AI doesn’t know what is or isn’t true. They only know what is most likely to seem true. You can’t make it stop lying. You just can’t, because it fundamentally doesn’t understand the difference between a lie and truth.

Now picture the people saying “We can replace our trainable, knowledgeable people with this”. lol ok.

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