Comment on Half of companies planning to replace customer service with AI are reversing course

M0oP0o@mander.xyz ⁨4⁩ ⁨weeks⁩ ago

• refract@lemmy.dbzer0.com ⁨4⁩ ⁨weeks⁩ ago

  They fought him over ~700CAD. Thats wild.

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  • M0oP0o@mander.xyz ⁨4⁩ ⁨weeks⁩ ago

    They did the same for me when my mother passed (no AI, just assholes though).

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    • oh_@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

      Very true. Air Canada doesn’t need AI to be terrible.

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  • Krudler@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    It wasn’t the $700 dude you have to know that.

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    • refract@lemmy.dbzer0.com ⁨4⁩ ⁨weeks⁩ ago

      I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.

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      • Krudler@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

        Yes it’s very circular.

        You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.

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• Roopappy@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

  Fun fact: AI doesn’t know what is or isn’t true. They only know what is most likely to seem true. You can’t make it stop lying. You just can’t, because it fundamentally doesn’t understand the difference between a lie and truth.

  Now picture the people saying “We can replace our trainable, knowledgeable people with this”. lol ok.

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  • M0oP0o@mander.xyz ⁨4⁩ ⁨weeks⁩ ago

    Its funny (and terrifying) that people, even professionals don’t understand how the lie machine works.

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