Comment on Half of companies planning to replace customer service with AI are reversing course
explodicle@sh.itjust.works 1 day agoWell yeah, the reason you don’t approve of it matters. If you never approved of it because you never liked the UX, then that’s not a good reason for everyone to stop using it.
When we minimize other reasons to “words you don’t like”, we imply an unimportant personal preference, and not a social choice with consequences for others.
Trollception@lemmy.world 1 day ago
You don’t have to use the platform.
PumpkinSkink@lemmy.world 23 hours ago
Unless I want to access customer service…
Trollception@lemmy.world 22 hours ago
What? This isn’t the only way to reach support, it’s just one of many options for these companies.