Comment on Half of companies planning to replace customer service with AI are reversing course

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explodicle@sh.itjust.works ⁨1⁩ ⁨day⁩ ago

Well yeah, the reason you don’t approve of it matters. If you never approved of it because you never liked the UX, then that’s not a good reason for everyone to stop using it.

When we minimize other reasons to “words you don’t like”, we imply an unimportant personal preference, and not a social choice with consequences for others.

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